3ds takes every user's privacy seriously. This policy clearly explains what information we collect, how it is used, and the protective measures we take to keep your data secure.
Effective Date: 1 January 2026
When you use the 3ds platform, we collect several categories of information to ensure our services run smoothly, securely, and remain relevant for users in Malaysia.
During registration, we collect your full name, email address, phone number, date of birth, and chosen username. This information is used to verify your identity and manage your account on the 3ds platform.
We automatically collect technical information including device type, operating system, browser type and version, IP address, time zone, and language settings. This data helps us optimise the platform for a better mobile experience.
To process transactions in MYR, we collect the necessary information such as bank account holder name, bank account number, preferred payment method (bank transfer, MyDebit, or e-wallet), and transaction records. We do not store credit or debit card details directly — all processing is handled through approved payment providers.
The 3ds platform uses cookies and similar tracking technologies to record usage patterns, pages visited, session duration, and interactions with buttons and links. This data is analysed in aggregate to improve the user experience and overall platform performance.
Information collected by 3ds is used for the following purposes:
3ds uses essential cookies required for core platform functionality, performance cookies to analyse traffic, and functional cookies to remember your preferences. Third-party cookies are only used for trusted service providers such as analytics and payment providers. You can manage cookie settings through your browser, though disabling essential cookies may affect platform functionality.
3ds implements robust technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. This includes SSL encryption across all pages and connections, encryption of sensitive data in our databases, optional two-factor authentication for user accounts, and regular security audits conducted by our technical team.
Your data is stored on servers protected to the latest industry security standards. Data is retained for as long as your account remains active, or as required to fulfil our legal obligations.
3ds does not sell, rent, or trade users' personal information to any third party for marketing purposes. We only share information with third parties in the following limited circumstances:
As a registered 3ds user, you have the following rights with respect to the personal data we hold about you:
You have the right to request a copy of the personal data we hold about you at any time.
You may request that we correct any information that is inaccurate or incomplete.
You may request deletion of your data under certain circumstances, subject to our legal obligations.
To exercise any of these rights, please contact the 3ds support team by email at [email protected]. We will respond to your request within a reasonable timeframe, typically within 14 business days.
3ds reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When material changes occur, we will notify users via a prominent notice on the website or by email to their registered address.
Continued use of the 3ds platform after any changes are published will be considered acceptance of the updated terms. We encourage users to check this page periodically to stay informed about how we protect your information.
If you have any questions, concerns or requests regarding this Privacy Policy or how 3ds handles your personal data, please get in touch with us:
We are committed to addressing every privacy enquiry seriously and providing a clear response within a reasonable timeframe.
We believe in full transparency. Create an account and enjoy a platform that safeguards your data to the highest security standards — built for users in Malaysia.
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